We want to provide a safe and secure user experience. We will ensure that the information you submit to us, or which we collect, via various channels (including our websites, through written correspondence (including e-mail), or through any of our offices or websites, is only used for the purposes set out in this Policy.
The Information we collect
In general, you can visit EBS’s website without identifying yourself or revealing any personal information.
However, you may choose to provide us with personally identifiable information. Personally-identifiable information is information that can be used to identify you, such as your name, email address, telephone number, or similar information.
Within the EBS website, you can make requests for information, register to receive communications from us, and order products. The types of personal information collected at these pages are name, contact preferences (including email addresses), and billing, transaction, and credit card information.
How we use your Personal Information
The information you provide voluntarily will only be used in connection with your business relationship with EBS. We will hold, use and disclose your personally identifiable information for our legitimate business purposes including:
- to provide our services to you eg, to process and fulfill orders;
- maintain our business relationship, where you are a user of our website or a client;
- to deal with your enquiries and complaints;
- administer our websites;
- to keep our websites and systems secure and prevent fraud;
- where relevant, to meet legal, regulatory or compliance needs;
- better understand your needs; and
- to provide a better service.
From time to time, we may also use your information to contact you for market research or, with your consent, to provide you with marketing information we think would be of particular interest. At a minimum, we will always give you the choice to opt-out of receiving such direct marketing or market research contact.
Credit card numbers are used only for payment processing and are not retained for other purposes.
We will not use or share the personally identifiable information provided to us online in ways unrelated to the uses described in this statement. More information about how we may share your information can be found at section 5.
The Legal Basis for Processing your Personal Information
- Under GDPR, the main grounds that we rely upon in order to process personal information of uses of our websites and clients are the following:
- (a) Necessary for entering into, or performing, a contract– in order to perform obligations that we undertake in providing a service to you, or in order to take steps at your request to enter into a contract with us, it will be necessary for us to process your personal data;
- (b) Necessary for compliance with a legal obligation– we are subject to certain legal requirements which may require us to process your personal data. We may also be obliged by law to disclose your personal data to a regulatory body or law enforcement agency;
- (c) Necessary for the purposes of legitimate interests– either we, or a third party, will need to process your personal data for the purposes of our (or a third party’s) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your personal data protected. Our legitimate interests include responding to requests and enquiries from you or a third party, optimising our website and customer experience, informing you about our products and services and ensuring that our operations are conducted in an appropriate and efficient manner;
- (d) Consent– in some circumstances, we may ask for your consent to process your personal data in a particular way.
How we share your Personal Information
We may disclose your personally identifiable information with other parties. Details of those parties are set out below along with the reasons for sharing it.
1. Third Parties
We will share your personal information and, where necessary, your sensitive personal information with trusted third parties where we have retained them to provide services that you or our clients have requested.
We require minimum standards of confidentiality and data protection from such third parties. To the extent that any personal information is provided to third parties outside the EEA, or who will access the information from outside the EEA, we will ensure that approved safeguards are in place, such as the approved standard contractual clauses or the EU/US Privacy Shield.
2. Regulatory and Law Enforcement Agencies
We may disclose your personal information if required by applicable law, regulation or as part of a legal process. If we receive a request from a regulatory body or law enforcement agency, and if permitted under GDPR and other laws, we may disclose certain personal information to such bodies or agencies.
3. New business owners
If we or our business merges with or is acquired by another business or company, we will share your personal information with the new owners of the business or company and their advisors. If this happens, we will notify users of our websites and clients of such event.
4. How long we will hold your information
5. Your rights on Information we hold about you
You have certain rights in relation to personal information we hold about you. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before we are able to act on your request.
Right of Access
You have the right at any time to ask us for a copy of the personal information about you that we hold. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.
Right of Correction or Completion
If personal information we hold about you is not accurate, out of date or incomplete, you have a right to have the data rectified, updated or completed. You can let us know by emailing us at firstname.lastname@example.org
Right of Erasure
In certain circumstances, you have the right to request that personal information we hold about you is erased e.g. if the information is no longer necessary for the purposes for which it was collected or processed or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.
Right to object to or restrict processing
In certain circumstances, you have the right to object to our processing of your personal information by contacting us at email@example.com For example, if we are processing your information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You also have the right to object to use of your personal information for direct marketing purposes.
You may also have the right to restrict our use of your personal information, such as in circumstances where you have challenged the accuracy of the information and during the period where we are verifying its accuracy.
Right of Data Portability
In certain instances, you have the right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format. You can ask us to transmit that information to you or directly to a third-party organisation.
The above right exists only in respect of personal information that:
- you have provided to us previously; and
- is processed by us using automated means.
While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third-party organisation’s systems. We are also unable to comply with requests that relate to personal information of others without their consent.
You can exercise any of the above rights by contacting us at firstname.lastname@example.org
Most of the above rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request for the exercise of your rights.
To the extent that we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. You can do this by contacting us at email@example.com
Aggregate Information about EBS’s online visitors/customers
We gather information and statistics collectively about all visitors to our website for example:
- which area users access most frequently; and/or
- which services users access the most.
We only use such data in the aggregate form. This information helps us determine what is most beneficial for our users and how we can continually improve our online services to create a better overall experience for our users.
We do automatically track certain information about your behaviour while visiting our websites and use this information in order to measure our website’s performance and to improve its design and functionality. We use the Cookies outlined below:
We use “session cookies,” which gather information stored in a browser’s memory and include the URL from which you accessed the Web site and which URL you visit next. The session cookie is never saved nor written to disk, and the information contained in the session cookie is only valid for that particular session and is discarded when the browser is closed.
Advertising or Tracking Cookies:
We do not accept advertising from any other organisations on our websites. We do however advertise our own products and services on our websites and you may see adverts for us elsewhere on the internet.
These cookies collect information about how you interact with our websites
These cookies allow us to remember the choices you make (such as your username and password) and provide enhanced, more personal features
If you are unhappy about our use of your personal information, you can contact us at firstname.lastname@example.org. You are also entitled to lodge a complaint with the UK Information Commissioner’s Office using any of the below contact methods:
Telephone: 0303 123 11113
Post: Information Commissioner’s Office
If you live or work outside the UK or you have a complaint concerning our activities outside the UK, you may prefer to lodge a complaint with a different supervisory authority.
We have put in place measures to ensure the security of the information we collect and store about you and will use our reasonable endeavours to protect your personal data from unauthorised disclosure and/or access including through the use of network and database security measures, but these cannot guarantee the security of any data which is collected and stored.
We rely on the stringent encryption standards of our payment processors, such as Stripe, when collecting or transferring sensitive data, such as credit card information.
Please note that if you do click on links and banner advertisements now or in the future if our website carries them at that time, it can result in your browser accessing a third-party website, where data privacy practices are different to that of EBS.
We are not responsible for, and have no control over, information that is submitted or collected by these third parties and you should consult their privacy policies.
Internet based transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. The transmission of information via the internet may not be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site via third party networks; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
If you have any enquires or if you would like to contact us about our processing of your personal information, including to exercise your rights as outlined above, please contact us centrally by any of the methods below. When you contact us, we will ask you to verify your identity.
Contact name: S Rowe
Our registered office is at:
Devon Complex Capital Advisors Limited, trading as EnergyBarShop, c/o Alderwick James & Co, 4 The Sanctuary, 23 Oakhill Grove, Surbiton KT66DU
For the other terms and conditions of the use of our Website, please read our Terms of Service.